Refund policy

Thank you for shopping at [SALIM ACCESSORIES]. We want to make sure you have a great experience with us. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

• Return Window: You have [30] calendar days to return an item from the date you received it.
• Item Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment (credit card).
• Depending on your card issuer's policies, you will receive the credit within [5–10] business days.

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong size. If you need to exchange an item for the same product, please send us an email [salimmao26@gmail.com.com].

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Downloadable digital products
• Sale / clearance items (if applicable)

5. Shipping Costs

• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
• Deductions: If you receive a refund, the cost of return shipping may be deducted from your total refund.

6. Contact Us

If you have any questions on how to return your item to us, please reach out to our team:

• Email: [salimmao26@gmail.com]
• Address: [Nairobi ,kenya